11. 提供(帮助等)和应答 Offers and responses (包括Can I help you? What can I do for you? Here, take this/ my…. Let me… for you. Would you like some…? Thanks. That would be nine/fine. Thank you for your help. Yes, please. No, thanks/thank you. That’s very kind of you, but…)
12. 请求允许和应答 Asking for permission and responses (包括May I …? Can/ Could I …? Yes/Certainly. Yes, do please. Of course(you may). That’s OK/ all right. I’m sorry, but…. You’d better not...)
13. 表示同意和不同意 Expressing agreement and disagreement (包括Certainly/ Sure/ Of course. Yes, please. Yes, I think so. That’s true. All right/ OK. That’s a good idea. I agree with you. No, I don’t think so. I’m afraid not. I really can’t agree with you.)
14. 表示肯定和不肯定 Expressing certainty and uncertainty (包括I’m sure. I’m sure that…. I’m not sure. I’m not sure whether/if…. Maybe/Perhaps.)
15. 喜好和厌恶 Likes and dislikes (包括I like/ love… very much. I like/ love to …. I don’t like /like to …. I hate/ hate to….)
16. 谈论天气 Talking about the weather (包括What’s the weather like today? How’s the weather in…? It’s fine/cloudy/ windy/ rainy, etc. today, isn’t it?)
17. 购物 Shopping (包括What can I do for you? May/ Can I help you? I want/ I’d like…. How much is it? That’s too much/expensive, I’m afraid. That’s fine. I’ll take it. Let me have… kilo/ box, etc. How many/ much do you want? Do you have any other kind size colour, etc.?)
18. 问路和应答 Asking the way and responses (包括Excuse me. Where’s the men’s/ ladies’ room? Excuse me, can you tell me the way to…? How can I get to…? I don’t know the way. Go down this street. Turn right/ left at the first/ second crossing. It’s about… metres from here.)
19. 问时间或日期及应答 Asking the time or date and responses (包括What day is it today? What’s the date today? What time is it? What’s the time, please? It’s Monday. It’s January 10th. It’s half past five. It’s time for….)
20. 请求 Requests (包括Can/Could you… for me? Will/ Would you please…? May I have…? Please give/pass me…. Please wait here/ a moment. Please wait for your turn. Please stand in line/line up. Please hurry.)